1. Payment must be received by Elixr at the time of booking.

2. A pro-rata amount will be applied in the event of partial term booking.

3. A non-member enrolled in a swim program is not permitted to use any other club facility or services.

4. Private sessions are via appointment only and must be booked through our swim school coordinator.

5. Elixr reserves the right to alter and/ or amend the class timetable and / or instructors at its discretion.

6. We request that Elixr members scan their membership tag upon entering the club. Guests are required to sign the guest register provided.

7. Swim School participants are required to wear swim caps and abide by all pool safety rules and regulations displayed in the pool area.

8. Elixr Swim School preferred method of communication is via email. We will send you regular information via email, and it is your responsibility to ensure you have received it. It is highly recommended that you regularly check the details you provided Elixr including your email address.

1. Make-up Lesson Policy

Due to the popularity of Elixr swim school, makeup lessons are not offered under any circumstances. Exceptions will not be made so we kindly ask that you adhere to the policy to avoid disappointment of refusal.

2. Cancellation Policy

Credits will only be issued under the following guidelines:

• Credits are only considered for students who have incurred major illnesses, hospitalisation, moving house or relocation (evidence may be requested).

• Credits will not be granted for any other reason. This includes absences due to going away on holidays, exams or clashes with other activities.

• Any credit request must be received prior to the completion of the current enrolled term.

• Credits will only be considered for three or more consecutive absences from lessons.

Credits: approved credits will be applied to the participants’ account for future swimming lessons and must be used within six months.

• To apply for credit:

An application for credit form must be completed and the following documents must be supplied to the Elixr Swim School Coordinator:

- a letter outlining the reason for application and number of lessons missed,

- a doctor’s certificate,

- and the receipt from payment.

Any credit application’s approval is at the discretion of Elixr Swim School.

Please note: In the event of missed or cancelled lessons, refunds will not be granted.

1. Have a dress rehearsal at home so your child gets used to wearing swimwear and goggles.

2. Arrive 10 minutes before the start of the lesson so that you and your child become acquainted with the surroundings and will not be flustered.

3. Try to arrive relaxed and positive, especially if the experience is new. Your child will feel secure and lessons are more successful.

4. Toilet your child just prior to their lesson to avoid accidents and disruption during the lesson. If not toilet trained, aqua nappies are to be worn by the infant/toddler while in the pool.

5. For the safety and respect of other club members, ensure your child walks, doesn’t run in the club and is supervised at all times.

6. Be considerate of others and use the disabled change room at all times if available. If not available please be mindful of how much space you are taking up in the change room and leave prams in the corridor.

7. Please stay back from the pool edge while swimming lessons are in progress. It’s great to encourage your child but please leave the discipline and teaching to the instructor.

8. Goggles are a vital aid at various stages of the learning process. They allow the child underwater vision. Goggles can be used for practice in between swimming lessons in the bath tub.

9. It is compulsory for all participants (except infants) to wear swim caps. They keep hair out of the eyes and mouth and allow goggles to slip on more easily. They also help enormously with the pool filtration and therefore keep the pool clean.

10. For their own safety, it is important that children do not enter the pool before or after their scheduled swimming class. This also reduces the distractions to children in other lessons

Your Feedback is extremely important to us, please forward any comments or feedback to the Swim School Coordinator at swimschool@elixr.com.au or by calling 8113 1109.

Last update: 1st December 2011