Contact

CONTACT US

Have a question? Fill out the enquiry form below and one of our team will come back to you as soon as we can.

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Club Hours

Monday – Friday: 6:00am – 8:00pm

Saturday – Sunday: 7:00am – 6:00pm

Public Holidays: See in club for details.

Call Us

Call our friendly reception team during club hours on 02 8113 8800.

For all class bookings, please log into your member portal here.

Visit us in club at Level C2, 9-13 Bronte Road, Bondi Junction.

FREQUENTLY ASKED QUESTIONS

Where is Elixr located?

Conveniently situated just minutes from Bondi Junction train station and directly opposite Westfield Bondi. Elixr’s address is Level C2, 9-13 Bronte Road, Bondi Junction. Open in google maps.

Do you have a class booking app?

Book Elixr classes online using our dedicated class booking app / online member portal powered by GymMaster.

You can download the GymMaster Member app for Android and Apple devices. The app will give you access to:

  • View and manage available class bookings
  • Book into classes 3 days in advance from 11:00 am
  • Update your personal information and billing details
  • Place a hold on your membership and view account history
  • Manage your notifications and reminders settings

When do class bookings open?

Class bookings are available to book three days prior at 11am. Bookings can be made by logging into the GymMaster Member app or you can sign into your member portal here using your web browser.

  • Monday: Bookings open Monday to Thursday
  • Tuesday: Bookings open Tuesday to Friday
  • Wednesday: Bookings open Wednesday to Saturday
  • Thursday: Bookings open Thursday to Sunday
  • Friday: Bookings open Friday to Monday
  • Saturday: Bookings open Saturday to Tuesday
  • Sunday: Bookings open Sunday to Wednesday

What is the class cancellation window?

Members can cancel your class up to 3 hours before it is scheduled to begin.

  • A $5.00 fee* per class will be applied to each late cancelled class. Late cancels consist of a booking cancellation within 3 hours before the class start time.
  • A $10.00 fee* per class will be applied to each no-show. No-shows apply to members who do not attend their class or do not check in at reception on entry.

Please make sure you check in with reception on every visits and be mindful of other members when managing your class bookings. Click here for the full Fair Booking Policy.

*Credit Card Fees Apply.

How do I book a class?

Members can book into classes using the GymMaster Member App or Web Portal.

How to Book a Class (App):
  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Schedule or Classes from the side menu.
  • Tap on the class you wish to attend.
  • In the class page, tap on the blue Book Now button.
  • Tap the blue Confirm Booking button to book the class.
  • You will see a confirmation message in app and receive an email confirmation.
How to Book a Class (Web Portal):
  • Log in to the Member Web Portal (log in here).
  • Click the blue Booking button under your name.
  • Click Book a Class or Class Schedule from the drop-down menu.
  • Click on the class you wish to attend.
  • In the class page, tap on the green Book Class button.
  • Click the green Continue button to book the class.
  • You will see a confirmation message in app and receive an email confirmation.

Please note: we encourage members to check upcoming Bookings again to confirm the class has been added. You can read our Fair Booking Policy here.

How do I cancel a class?

Members can cancel class bookings using the GymMaster Member App or Member Portal.

To Cancel a Class Booking (APP)
  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Bookings from the side menu.
  • Tap on the class booking you wish to cancel.
  • In the class page, tap on the words “Cancel Booking“.
  • Tap “Yes” to Confirm the cancellation.
  • You will see a confirmation message in app and receive an email confirmation.
To Cancel a Class Booking (Web Portal)
  • Log in to the Member Web Portal (log in here).
  • Under the Your Bookings subheading click the red Bin button next to the class you wish to cancel.
  • In the Cancel Booking screen, click the red Cancel Booking button to submit.
  • You will see a confirmation message at the top of the page and receive an email confirmation.

Please note: we encourage members to check upcoming Bookings again to confirm the class has been removed. You can read our Fair Booking Policy here.

I'm new to Pilates, what classes do you recommend?

Our Pilates Reformer and Mat classes are suitable for all levels and a great starting point for beginners. Please let the Pilates instructor know if you’re new and they will take care of you.

We also offer a Foundation Pilates Reformer class which focuses on principles, posture and alignment.

I'm new to Yoga, what classes do you recommend?

Yin, Restoration and Mysore are suitable for all beginners and a great for students of all levels. If it is your first time trying a yoga class, please let the teacher know and they will take care of you.

Do you have any low impact classes?

Elixr offers a varierty of classes that are low impact: Spin, Lo Move, Stretch, Aqua , Refromer Pilates and many of our yoga classes. Please chat to our friendly instructors before class if you have any concerns. 

How do I update my billing info?

You can now update your billing information in member Web Portal.

How to update your billing information (Web Portal):
  • Log in to the Member Web Portal (log in here).
  • Click on the Account button.
  • From the dropdown list, click on Update Billing Info.
  • Click the button for Debit Card or Credit Card or Bank Account.
  • Fill in the form and click the green Continue button.
  • Check the box to accept the Terms and Conditions.
  • Click the green Proceed to add payment details button.

How to get to the Web Portal from the GymMaster Member App:

  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Portal from the side menu.

Please note: Payments made by credit card will attract a minimum credit card processing fee of 1.32%. Elixr Terms & Conditions are here.

How do I pay my outstanding charges?

Members can pay their outstanding charges using the GymMaster Member App or Member Portal. Please see FAQs for how to update billing details if you need to add new bank or credit card information before making a payment.

How To Pay Outsanding charges (APP)
  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Home from the side menu.
  • Tap on the My Account button at the top of the screen.
  • Tap on Outstanding Charges.
  • Tap to Tick the boxes next to the outstanding fees.
  • Click on the blue Pay Now button. A new screen will show the total amount you will be charged.
  • Click the green Confirm button to process the payment.*
How To Pay Outsanding charges (PORTAL)
  • Log in to the Member Web Portal (log in here).
  • Under your name click the blue Purchase button.
  • Click Pay Outstanding Balance from the dropdown list.
  • Click to tick the boxes next to the outstanding fees.
  • Click the green Submit button. A new screen will show the total amount you will be charged.
  • Click the green Confirm button to process the payment.*

*Credit Card Fees Apply.

Can I get a tax invoice / see a list of my payments?

You can see your account history and download individual invoices and receipts via the GymMaster Member Portal.

How DOWNLOAD TAX INVOICES AND RECEIPTS (PORTAL)
  • Log in to the Member Web Portal (log in here).
  • Click on the Account button.
  • From the dropdown list, click on Account History.
  • In the Account History page you can view a list of your charges and payments.
  • Click the Print icon next to an Invoice number for a Tax Invoice.
  • Click the Print icon next to a Paid amount for a Receipt.

If you require a tax invoice covering a date range of payments you can fill in our contact form with the From and To dates you’d like covered.

What is pro rata?

A “pro rata” is where a payment is reduced to portion of a fee based on a specific period of time rather than a full billing cycle.

Pro rata is used when a starting a new membership or putting your membership on Hold in the middle of a payment cycle.

This ensures that you are only charged for the days the membership was active in that billing cycle.

Click here to read more.

Can I put my membership on hold?

You can place your membership on Hold for a minimum of 2 weeks with 24 hours notice using the GymMaster Member App or Member Portal, for just $0.80 a day.

To add a Hold (APP)
  • Click the menu button on the top left of the app (three horizontal lines).
  • Click Memberships from the side menu list.
  • Click the Add Hold button.
  • Fill in the form and click the Add Hold button.
To add a Hold (Web Portal)
  • Log in to the Member Web Portal (log in here).
  • Under the Membership Details subheading click the blue Add Hold button.
  • Fill in the form and click the Add Hold button to submit.

Please note: If you have pre-paid for your membership in full you will also need to pre-pay for your Hold period before it starts. Please talk to our friend reception team for more details and read Elixr T&Cs here.

Can I invite a friend to workout with me?

Yes, but bookings are essential! We kindly ask you complete the refer a friend form or call our friendly reception team on 02 8113 8800 to book in their visit and ensure there is sufficient space for them to attend.

What are the dimensions and temperature of the pool?

Elixr’s 4 lane pool has the following dimensions:

  • The 4 lanes are 25 metres long.
  • Shallow end is 1.16 metres deep.
  • Deep end is 1.36m metres deep.
  • The average pool temperature is 30 °C.

Read the Elixr pool rules and swim ettiquette here.

What is the minimum age to use the gym?

Gym usage is limited to persons who are at least 14 years of age.

People less than 16 years of age must be supervised by an adult when using club facilities except for use of cardiovascular equipment.

If you are under 18 years of age, your parent or guardian must sign your Pre-Exercise Questionnaire membership documentation before you join.

Do you have a crèche?

Unfortunately, we do not offer childcare services at Elixr. Anyone under 16 years of age must be supervised by a parent or guardian when in the club.