Members Area

Members can book into classes using the GymMaster Member App or Web Portal.

How to Book a Class (App):

• Open the Member App and Log In.
• Tap on the Menu button on the top left of the app (three horizontal lines).
• Tap on Schedule or Classes from the side menu.
• Tap on the class you wish to attend.
• In the class page, tap on the blue Book Now button.
• Tap the blue Confirm Booking button to book the class.
• You will see a confirmation message in app and receive an email confirmation.

How to Book a Class (Web Portal):

• Log in to the Member Web Portal (log in here).
• Click the blue Booking button under your name.
• Click Book a Class or Class Schedule from the drop-down menu.
• Click on the class you wish to attend.
• In the class page, tap on the green Book Class button.
• Click the green Continue button to book the class.
• You will see a confirmation message in app and receive an email confirmation.

Please note: we encourage members to check upcoming Bookings again to confirm the class has been added. You can read our Fair Booking Policy here.

Members can cancel class bookings using the GymMaster Member App or Member Portal.

To Cancel a Class Booking (APP)

• Open the Member App and Log In.
• Tap on the Menu button on the top left of the app (three horizontal lines).
• Tap on Bookings from the side menu.
• Tap on the class booking you wish to cancel.
• In the class page, tap on the words “Cancel Booking“.
• Tap “Yes” to Confirm the cancellation.
• You will see a confirmation message in app and receive an email confirmation.

To Cancel a Class Booking (APP)

• Log in to the Member Web Portal (log in here).
• Under the Your Bookings subheading click the red Bin button next to the class you wish to cancel.
• In the Cancel Booking screen, click the red Cancel Booking button to submit.
• You will see a confirmation message at the top of the page and receive an email confirmation.

Please note: we encourage members to check upcoming Bookings again to confirm the class has been removed. You can read our Fair Booking Policy here.

Members have the option to see the weekly schedule rather than a list of classes when making bookings.

How to See the Schedule (App):

• Open the Member App and Log In.
• Tap on the Menu button on the top left of the app (three horizontal lines).
• Tap on Schedule.

How to Book a Class (Web Portal):

• Log in to the Member Web Portal (log in here).
• Click the blue Booking button under your name.
• Click Class Schedule from the drop-down menu.

You can update your billing information in member Web Portal.

How to get to the Web Portal from the GymMaster Member App:

• Open the Member App and Log In.
• Tap on the Menu button on the top left of the app (three horizontal lines).
• Tap on Portal from the side menu.

How to update your billing information (Web Portal):

• Log in to the Member Web Portal (log in here).
• Click on the Account button.
• From the dropdown list, click on Update Billing Info.
• Click the button for Debit Card or Credit Card or Bank Account.
• Fill in the form and click the green Continue button.
• Check the box to accept the Terms and Conditions.
• Click the green Proceed to add payment details button.

Please note: Payments made by credit card will attract a minimum credit card processing fee of 1.32%. Elixr Terms & Conditions are here.

How To Pay Outsanding charges (APP)

• Open the Member App and Log In.
• Tap on the Menu button on the top left of the app (three horizontal lines).
• Tap on Home from the side menu.
• Tap on the My Account button at the top of the screen.
• Tap on Outstanding Charges.
• Tap to tick the boxes next to the outstanding fees.
• Click on the blue Pay Now button. A new screen will show the total amount you will be charged.
• Click the green Confirm button to process the payment.*

How To Pay Outsanding charges (APP)

• Log in to the Member Web Portal (log in here).
• Under the your name click the blue Purchase button.
• Click Pay Outstanding Balance from the dropdown list.
• Click to tick the boxes next to the outstanding fees.
• Click the green Submit button. A new screen will show the total amount you will be charged.
• Click the green Confirm button to process the payment.*

*Credit Card Fees Apply.

You can place your membership on Hold for a minimum of 2 weeks with 24 hours notice using the GymMaster Member App or Member Portal, for just $0.80 a day.

To add a Hold (APP)

• Click the menu button on the top left of the app (three horizontal lines).
• Click Memberships from the side menu list.
• Click the Add Hold button.
• Fill in the form and click the Add Hold button.

To add a Hold (Web Portal)

• Log in to the Member Web Portal (log in here).
• Under the Membership Details subheading click the blue Add Hold button.
• Fill in the form and click the Add Hold button to submit.

Please note: If you have pre-paid for your membership in full you will also need to pre-pay for your Hold period before it starts. Please talk to our friend reception team for more details and read Elixr T&Cs here.

You can download a copy of all payments made via the GymMaster Member Portal

• Click the menu button on the top left of the app.
• Click Portal from the side menu list. This will open the portal in a browser window.
• Click the Account button and
• Click Account History from the drop down list.

If you require a tax invoice for a set period you can contact our friendly reception team who can submit a request for you.

The timetable is available three days prior with the third day becoming available at 11:00 am.

• Monday: Bookings open Monday to Thursday
• Tuesday: Bookings open Tuesday to Friday
• Wednesday: Bookings open Wednesday to Saturday
• Thursday: Bookings open Thursday to Sunday
• Friday: Bookings open Friday to Monday
• Saturday: Bookings open Saturday to Tuesday
• Sunday: Bookings open Sunday to Wednesday

Please note: 11:00am bookings can be a bit slow due to app and portal traffic. You can read our Fair Booking Policy here.

Members can cancel your class up to 3 hours before it is scheduled to begin.

• A $5.00 fee* per class will be applied to each late cancelled class. Late cancels consist of a booking cancellation within 3 hours before the class start time.
• A $10.00 fee* per class will be applied to each no-show. No-shows apply to members who do not attend their class or do not check in at reception on entry.

Please make sure you check in with reception on every visits and be mindful of other members when managing your class bookings. You can read our Fair Booking Policy here.

*Credit Card Fees Apply.

If you are having any issues signing into the member portal or GymMaster Member App, please try the below steps:

• Check you are using the correct Member Portal.
• Download the latest version of the GymMaster Member app for Android or Apple devices.
• Check you are signing in with the correct email address – if you are unsure, please call our friendly reception team to confirm.
• You can request to reset your password: Click here – Please allow 5-10 minutes before trying to sign in with your new password.
• Swim School parents: please check you are not logged in to a child’s swim school membership. Press the menu icon to see who is logged in.

If you are still having issues, please take a screenshot of the error and contact our friendly reception team.

If you are having any issues with the GymMaster Member App or Portal, please try the below steps:

GymMaster App Advice:

• Close the app – Swipe up and close the app completely.
• Sign out of the app and back in again – This will refresh your connection.
• Uninstall the app and install it again (this will make sure you are using the most recent version). You can download the latest version of the GymMaster Member app for Android or Apple devices.
• Connect your device to a Wi-Fi network for a faster internet connection.
• Sign into the GymMaster App on different device (if possible).
• Access all app features on the member web portal (log in here).

Bluetooth Check-in:

• Make sure Bluetooth is switched on in your phone settings before opening the GymMaster app.
• Keep your device close to the scanner when checking in.
• Close the app – Swipe up and close the app completely.
• Uninstall the app and install it again (this will make sure you are using the most recent version). You can download the latest version of the GymMaster Member app for Android or Apple devices.

Still experiencing issues? We kindly ask that you please take a screenshot or the error message or screen recording of the issue and contact our friendly reception team.

Yes, but bookings are essential! We kindly ask you call our friendly reception team on 02 8113 8800 to book in their visit and ensure there is sufficient space for them to attend. Click here to refer a friend.

Elixr’s 4 lane pool has the following dimensions:

• The 4 lanes are 25 metres long.
• Shallow end is 1.16 metres deep.
• Deep end is 1.36m metres deep.
• The average pool temperature is 30 °C.

Read the Elixr pool rules and swim ettiquette here.

Gym usage is limited to persons who are at least 14 years of age.

People less than 16 years of age must be supervised by an adult when using club facilities except for use of cardiovascular equipment.

If you are under 18 years of age, your parent or guardian must sign your Pre-Exercise Questionnaire membership documentation before you join.

Full Elixr Terms & Conditions are available here.

Unfortunately, we do not offer childcare services at Elixr. Anyone under 16 years of age must be supervised by a parent or guardian when in the club.