Fair Booking Policy
ELIXR FAIR BOOKING POLICY
A $10.00 booking fee* per class will be applied to each no-show. No-shows apply to members who do not attend their class or do not check in at reception on entry.
A $5.00 booking fee* per class will be applied to each late cancelled class. Late cancels consist of a booking cancellation within 3 hours before the class start time.
Each member’s no-show and late cancelled classes booking fees will be added to your account on a daily basis. Members paying via direct debit will be charged this amount in fortnightly periods – in arrears alongside their fortnightly membership debit. Members with pre-paid memberships are required to settle all booking fees at the time of owing.
Pilates and Aqua classes are limited to one (1) online booking per day each. Pilates and Aqua member bookings exceeding the daily limit will be cancelled. Additional bookings for these classes can be made in person at reception on the day if available.
An automatic email will be sent after each missed class or late cancellation flagging that you will be charged.
Please be mindful of other members when managing your class bookings.
All members and guests are responsible for checking into the club and their classes at reception upon entry. Please allow adequate time to check in to ensure your attendance is marked.
We encourage all pool users to review our Pool Rules and Swim Etiquette and read the Swim School Terms and Conditions.
If your booking behaviour is deemed unacceptable, you will receive a written warning and have online class bookings blocked up to 4 weeks.
Please feel free to read Booking and Appointment details in Elixr Terms and Conditions.
For any queries, please visit our Contact Us page.
*Credit Card Fees Apply.
Timetable Bookings
The timetable is available three days prior with the third day becoming available at 11:00 am.
- Monday: Bookings open Monday to Thursday
- Tuesday: Bookings open Tuesday to Friday
- Wednesday: Bookings open Wednesday to Saturday
- Thursday: Bookings open Thursday to Sunday
- Friday: Bookings open Friday to Monday
- Saturday: Bookings open Saturday to Tuesday
- Sunday: Bookings open Sunday to Wednesday
Members can book into classes using the GymMaster Member App or Web Portal.
ADULT SWIM LESSON BOOKING POLICY
A $20.00 booking fee* per lesson will be applied to each no-show. No-shows apply to members who do not attend their lesson or do not check in at reception on entry.
A $10.00 booking fee* per lesson will be applied to each late cancelled lessons. Late cancels consist of a booking cancellation within 12 hours before the lesson start time.
Each member’s no-show and late cancelled lesson booking fees will be added to your account on a daily basis. Members paying via direct debit will be charged this amount in fortnightly periods – in arrears alongside their fortnightly membership debit. Members with pre-paid memberships are required to settle all booking fees at the time of owing.
An automatic email will be sent after each missed lesson or late cancellation flagging that you will be charged.
Elixr Members with paid lessons that are cancelled outside of 12 hour late cancel window will receive a credit on thier membership account to be used for future bookings fees or membership fees.
Please be mindful of other members when managing your class bookings.
All members and guests are responsible for checking into the club / lesson at reception upon entry. Please allow adequate time to check in to ensure your attendance is marked.
We encourage all pool users to review our Pool Rules and Swim Etiquette and read the Swim School Terms and Conditions.
If your booking behaviour is deemed unacceptable, you will receive a written warning and have online class bookings blocked up to 4 weeks.
More booking and appointment information can be found in Elixr Terms and Conditions.
For any adult swim queries, please visit our Contact Us page.
*Credit Card Fees Apply.
TRAINER SESSION BOOKING POLICY
Your session will be forfeited if you no-show or late cancelled booking (within 24 hours before the class start time). Unused sessions are non-refundable.
An automatic email will be sent after each missed class or late cancellation flagging that you have lost your session.
Elixr Members with paid sessions that are cancelled outside of 12 hour late cancel window will receive a credit on thier membership account to be used for future bookings fees or membership fees.
All members and guests are responsible for checking into their sessions at reception upon entry. Please allow adequate time to check in to ensure your attendance is marked.
If your booking behaviour is deemed unacceptable, you will receive a written warning and have online class bookings blocked up to 4 weeks.
More booking and appointment information can be found in Elixr Terms and Conditions.
For any queries, please visit our Contact Us page.
*Credit Card Fees Apply.