Privacy Policy

Privacy Policy

Privacy Policy

Your privacy is important, and we take the responsibility seriously for everyone. This Privacy Policy applies to all the services offered by Elixr Health Clubs (Elixr).
Elixr is dedicated to ensuring your personal privacy for the personal information we store. We recognise that people have a right to control how their personal information is collected and used. Elixr will only collect and use personal information as set out below, unless given consent to do otherwise.
Your personal information includes but is not limited to full name, contact information, date of birth, emergency contact details, billing information and payment history, student or employment information, and medical information.

Personal Information

Any personal information accumulated is what is provided voluntarily by people who use the services offered by Elixr. We do not collect personal information without consent.
The information gathered is to facilitate Elixr to provide members and guest with our offered services. Elixr may also use this information for marketing to you.
Elixr does not require you to identify yourself when enquiring about our products/services. When signing a membership agreement or buying a product, your personal information will be required to provide the Elixr service or product. You are not obliged to provide this information however failure to do so may result in Elixr being unable to provide services or products to you.

Personal information is collected directly from people when they voluntarily complete and submit any forms or membership agreements. This includes information shared while using our website, phone calls or staff interactions.

Personal information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Elixr, its employees, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Medical information, including physical health and mental wellbeing, will only be disclosed with consent, unless specific situations arise where disclosure is required by law or is essential to safeguard the rights or property of Elixr or any individual health or safety.

Elixr may employ other companies or service providers to assist us in providing our services or any functions related to our services. Elixr may disclose your personal information to a debt collection agencies and other parties that assist with debt collection. Elixr may disclose, and these third parties may have access, to the personal information that is needed to perform their specific function.

The third parties to which Elixr may divulge personal information to includes:

  • Law enforcement bodies;
  • Contractors, agents and suppliers Elixr engage to provide products and/or perform services;
  • Commercial partners with whom Elixr has agreed information sharing arrangements with;
  • Elixr’s professional advisors such as legal professionals and accountants.
  • Any other person for any other purposes that would be reasonably expected (including if required by law).
Personal Information – Communications

For all email and SMS communications, Elixr will provide an option to opt out if you do not wish to receive this type of communication. Members will remain opted in to all Elixr communications when their membership expires/ends. If you are still receiving communications when you believe you have opted out, please contact the club immediately.

Personal Information – Access

A request may be made to review, update, or delete personal information, and all reasonable will be made to process the request, except where it is required for legal reasons.
Removal of certain information may result in you being prevented from access to Elixr services or products.

Personal Information – Security/Storage

Elixr employs all reasonable measures to safeguard personal information.
Personal information is stored on secure servers if in digital format or locked in security-controlled areas if in stored hardcopy format.
Elixr only permits authorised staff to access your information. Information will only be related to third parties with the appropriate authority.
Elixr securely destroy non-essential personal information, wherever possible.

External Links

In some cases, Elixr will provide links to external websites.
Elixr is not responsible for the content, performance, software, or management of companies linked from our website.

Use Of Tracking Technologies

Elixr employs cookies to make use of our website and services as accessible as possible. Cookies allow Elixr to monitor our website and track page usage. Users may choose to block cookies however this may limit the services provided our web site.

Feedback

To provide feedback or to make an enquiry about this privacy policy please complete this Contact Form.

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