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Membership Hold

Members paying by direct debit can place their membership on Hold / Freeze for a minimum of 2 weeks with 24 hours of notice using the Member Portal of GymMaster Member App.

Since membership Holds impact your billing and membership term, Elixr staff cannot take Hold requests over the phone so all Holds must be self-managed through the online member portal with at least 24 hours’ notice.

To add a Hold (Web Portal)
  • Log in to the Member Web Portal (log in here).
  • Under the Membership Details subheading click the blue Add Hold button.
  • Fill in the form and click the Add Hold button to submit.
To add a Hold (App)
  • Click the menu button on the top left of the app (three horizontal lines).
  • Click Memberships from the side menu list.
  • Click the Add Hold button.
  • Fill in the form and click the Add Hold button.
HOLD FEES
Visits/Returning Early
  • Visits: If you visit the club on or after the start date below, your Hold will end, and your membership will reactivate. Your billing will be adjusted with a pro rata for the number of days you returned early*.
  • Returning Early: Simply check in at reception to automatically reactivate your membership. Your billing will be adjusted with a pro rata for the number of days you returned early.
EXtending Holds
  • Once a membership Hold is added to your membership, you cannot edit or extend it.
  • If you’d like to continue to Hold your membership you can add a new Hold starting the day after your existing Hold ends.
PAID IN ADVANCE MEMBERSHIPS
  • If you have pre-paid for your membership in full, please enquire at reception on how to Hold your membership.
  • Paid in Advance members will also need to pre-pay thier Hold hold fees before it starts.
Terms and Conditions

Hold *terms and conditions apply to all membership Holds – Membership Hold terms here (point 18). *Credit card fees apply.

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