Membership Hold
Members paying by direct debit can place their membership on Hold / Freeze for a minimum of 2 weeks with 24 hours of notice using the Member Portal of GymMaster Member App.
Since membership Holds impact both billing and membership term, our team can’t take Hold requests verbally / in person. All Holds must be self-managed through the member web portal or app with at least 24 hours’ notice
To add a Hold (Web Portal)
- Log in to the Member Web Portal (log in here).
- Under the Membership Details subheading click the blue Add Hold button.
- Fill in the form and click the Add Hold button to submit.
To add a Hold (App)
- Click the menu button on the top left of the app (three horizontal lines).
- Click Memberships from the side menu list.
- Click the Add Hold button.
- Fill in the form and click the Add Hold button.
Hold Fees
- Hold fees: The membership Hold is $11.20 per fortnight, for all Hold reasons.
- Hold pro rata: When a hold doesn’t line up with debit dates or aren’t in 2-week blocks will be adjusted with a pro rata. Click here to read more on pro rata charges.
Hold Durations
- You can Hold your membership for a minimum of 2 weeks up to a maximum of 12 weeks at a time.
- Members wanting to Hold their membership for longer than 12 weeks, can add a new Hold starting the day after your initial/existing Hold ends.
- Members can have up to a maximum of 26 weeks per membership year (based on membership start date).
Hold Confirmations
- You will receive an automated membership Hold confirmation email when a Hold is added to your membership. Please check your junk mail if you haven’t received this confirmation.
Editing/Extending Holds
- Once a membership Hold is added to your membership, you cannot edit or extend it.
- If you’d like to continue to Hold your membership you can add a new Hold starting the day after your existing Hold ends.
Visits/Returning Early
- Visits: If you visit the club on or after the start date below, your Hold will end, and your membership will reactivate. Your billing will be adjusted with a pro rata for the number of days you returned early.
- Returning Early: Simply check in at reception to automatically reactivate your membership. Your billing will be adjusted with a pro rata for the number of days you returned early.
Paid In Advance Memberships
- If you have pre-paid for your membership in full, please enquire at reception on how to Hold your membership.
- Paid in Advance members must submit Hold requests in writing with a minimum 3 business days of notice.
- Paid in Advance members must pre-pay their Hold fees before it starts. Hold requests not paid for will be denied.
Terms and Conditions
Hold terms and conditions apply to all membership Holds – Membership Hold terms here (point 18). Credit card fees apply.
Contact Us
If you need assistance placing your membership on Hold, please visit or call our friendly reception team. If you’re unable to process the Hold yourself, please note that staff will require your Hold request be submitted in writing with 3 business days of notice.
