Book Order Terms and Conditions

TERMS & CONDITIONS - BOOK ORDERS

Orders

  • Book orders are limited to online purchases only.
  • Book orders are delivery only, we do not offer an option to pick up purchases.
  • To make an order you must create a ‘member’ account to gain you access to Elixr’s member portal / shop platform. You will not be required to sign up to a membership or pay an ongoing fee to make a Book purchase.
  • We may ask you to confirm your details or provide additional details (including your name, shipping address and billing address) to enable us to process your order. You agree to provide us with current, complete and accurate information.

 

Prices/Fees/Charges

  • All prices shown on this page are in Australian Dollars (AUD).
  • Payments made by credit card will attract a minimum credit card processing fee of 1.37%. American Express and international cards attract a higher rate.
  • Unless otherwise indicated, prices for products and all fees and charges are inclusive of GST.
  • We do not accept payments over the phone.

 

Declined Payments

  • Declined payments will incur an additional $11.00 decline fee.
  • Orders that are not paid for in 7 business days will be cancelled.

 

Postage/Delivery

  • Books orders will only be shipped to Australian addresses.
  • Books are posted from Sydney, New South Wales using Australia Post.
  • There is a minimum of 3 business days for handling, once payment has been made and postage information has been provided.
  • Orders are sent through standard Parcel Post. Express Post and custom shipping options are not available.
  • Shipping time/delivery speed is subject to Australia Post and orders can be tracking on the Australia Post website.
  • The actual delivery speed will depend on where the order is being posted to, and the level of congestion in Australia Post’s delivery network at the relevant time.
  • The postage and handling fee is a flat rate of $16.00 per book and is included in the book price when purchasing. Postage fees are non-refundable.

 

Returns/Exchanges

  • We do not provide returns/exchanges due to a change in the customer’s mind or mistakes when purchasing.
  • Books listed on our website can be returned to Elixr for a refund or exchange for another book with proof of purchase.
  • Books must be returned within 30 days of purchase in unopened original condition (in its original plastic wrap).
  • The original postage cost will not be refunded, and you will be required to pay for the goods to be posted back to Elixr.
  • We do not accept returns (refund or exchange) for Back Mechanic – The Step-by-step McGill Method to fix back pain (with Video Modules).
  • Refunds will only be paid to the account used to pay for the item. Postages fees are nonrefundable except where Elixr is at fault.
  • When exchanging a purchase you will be required to pay the difference in price (where applicable) and pay the $16.00 postage fee, for the new book to be shipped to you.

 

Feedback

  • Your feedback, suggestions and recommendations about this page are welcome through our Education or Contact forms.
  • Elixr cannot provide support for Dr Stuart McGill video modules, please visit the backfitpro support page here for more information.
  • You acknowledge and agree that any feedback provided by you will be treated as non-confidential (including any documents, images, audio and or video).
  • You grant us a perpetual, royalty free and non-exclusive right to use, transmit, transfer, store, copy and display any feedback, including any images or video, that you provide to us (including on our social media accounts) without further notice, attribution or compensation to you.

 

Privacy Policy

  • Please see our Privacy Policy for details on how we collect and handle your personal information.

 

Terms and Conditions

  • Elixr reserves the right to change terms and conditions at any time, at its sole discretion and without prior notice. Any such changes will be published on this website and may emailed to your last known address. By continuing to use this website after these terms and conditions have been amended, you agree to be bound by the changes.

 

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