Payments

Elixr Membership Direct Debit

PAYMENT OPTIONS

Elixr offers the below payment options for direct debit memberships:

  • Bank Account: Savings or Chequing (everyday or transaction account)
  • Credit Card: Credit card (Visa, Mastercard or AMEX)
    Please note that credit card fees apply and AMEX and international cards incur a higher fee

Members can make in‑person payments with our reception team using cash or Visa/Mastercard credit cards. Payments must be made no later than the day prior to the scheduled debit date to prevent the fee from being charged to your saved billing details.

PAYMENT SCHEDULE

All members are billed according to the same payment schedule, which cannot be personalised.

  • Recurrence: Fortnightly
  • Day: Thursday
  • Time: The direct debit is usually processed between 12:00 am to 9:00 am
  • Decline Fees: If a payment processed through GymMaster declines there is an $11.00 per decline

Members can see their Next Payment Date in the Member Web Portal under the Membership Details subheading and in the Member App in the Membership section.

TROUBLESHOOTING

Why did the direct debit payment decline?

Direct debit payments can be unsuccessful for a variety of reasons:

  • The account’s daily spending or withdrawal limit has been reached
  • There are insufficient funds in the account at time of billing
  • Money might be in your account but unavailable due to a pending hold or recent deposit
  • Your bank account or credit card may have a lock or block, e.g. stolen card or suspected fraud
  • Your credit card number, CVC or expiry date may have been entered incorrectly
  • Your bank details may have been entered incorrectly
  • Your credit card has not been activated yet

What can I do if my payment declines?

If your direct debit has failed, please try the following:

  • Check your account withdrawal limit
  • Confirm you have enough funds in your account the night before the direct debit
  • Contact your bank and enquire if your card has a lock / block on it

Bank Details

  • Verify your bank account number and BSB number are correct
  • Check your account is an everyday or transaction account
  • Check your account is not a high-interest savings accounts (e.g. savings maximiser, saver account, term deposit, etc.)

Credit Cards

  • Check your card details and confirm the card hasn’t expired
  • Check that you’re give the correct card details

If you’re unsure you’ve provided the correct billing details, you can update your billing information online in the web portal.

Members can see their update their billing in the Member Web Portal by clicking the Account button and then the Update Billing Info button

FAQs

What is the direct debit payment schedule?

All members are billed according to the same payment schedule:

  • Recurrence: Fortnightly
  • Day: Thursday
  • Time: The direct debit is usually processed between 12:00 am to 9:00 am

Decline Fees: If a payment processed through GymMaster declines there is an $11.00 per decline

Members can see their Next Payment Date in the Member Web Portal under the Membership Details subheading and in the Member App in the Membership section.

What are the payment options at Elixr?

Elixr offers the below payment options for direct debit memberships:

  • Bank account: Savings or Chequing (everyday or transaction).
  • Credit card: Credit card (Visa, Mastercard or AMEX)
    Please note that credit card fees apply and AMEX and international cards incur a higher fee

What is pro rata?

A “pro rata” is where a payment is reduced to portion of a fee based on a specific period of time rather than a full billing cycle.

Pro rata is used when a starting a new membership or putting your membership on Hold in the middle of a payment cycle.

This ensures that you are only charged for the days the membership was active in that billing cycle.

Click here to read more.

How do I update my billing info?

You can now update your billing information in member Web Portal.

How to update your billing information (Web Portal):
  • Log in to the Member Web Portal (log in here).
  • Click on the Account button.
  • From the dropdown list, click on Update Billing Info.
  • Click the button for Debit Card or Credit Card or Bank Account.
  • Fill in the form and click the green Continue button.
  • Check the box to accept the Terms and Conditions.
  • Click the green Proceed to add payment details button.

How to get to the Web Portal from the GymMaster Member App:

  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Portal from the side menu.

Please note: Payments made by credit card will attract a minimum credit card processing fee of 1.37%. Elixr Terms & Conditions are here.

How do I pay my outstanding charges?

Members can pay their outstanding charges using the GymMaster Member App or Member Portal. Please see FAQ “How do I update my billing info?”, if you need to add new bank or credit card information before making a payment.

How To Pay Outstanding Charges (APP)
  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Home from the side menu.
  • Tap on the My Account button at the top of the screen.
  • Tap on Outstanding Charges.
  • Tap to tick the boxes next to the outstanding fees.
  • Click on the blue Pay Now button. A new screen will show the total amount you will be charged.
  • Click the green Confirm button to process the payment.*
How To Pay Outstanding charges (Web Portal)
  • Log in to the Member Web Portal (log in here).
  • Under the your name click the blue Purchase button.
  • Click Pay Outstanding Balance from the dropdown list.
  • Click to tick the boxes next to the outstanding fees.
  • Click the green Submit button. A new screen will show the total amount you will be charged.
  • Click the green Confirm button to process the payment.*

You can request to reset your password: Click here

*Credit card fees apply.

Can I get a tax invoice / see a list of my payments?

You can see your account history and download individual invoices and receipts via the GymMaster Member Portal.

How to Download Tax Invoices and Receipts (Web Portal)
  • Log in to the Member Web Portal (log in here).
  • Click on the Account button.
  • From the dropdown list, click on Account History.
  • In the Account History page you can view a list of your charges and payments.
  • Click the Print icon next to an Invoice number for a Tax Invoice.

If you require a tax invoice covering a date range of payments you can fill in our contact form with the From and To dates you’d like covered.

How do I reset my password?

If you’ve forgotten your password you can reset it here.

Please allow 5-10 minutes before trying to sign in with your new password.

Where can I find my membership Terms and Conditions?

Membership terms and conditons can be found here. You can also read our class Fair Booking Policy here.

If you have any questions, please contact our friendly reception team or fill in our contact form.