Direct Debit

MEMBERSHIP BILLING

Elixr membership direct debit is a fortnightly scheduled automatic billing payment from your nominated account/card for your Elixr membership fees.

PAYMENT OPTIONS

Elixr offers the below payment options for direct debit memberships:

  • Bank Account: Savings or Chequing (everyday or transaction account)
  • Credit Card: Credit card (Visa or Mastercard)

Your billing information can be updated in the Member Web Portal by clicking the Account button and selecting Update Billing Info from the dropdown list.

DIRECT DEBIT SCHEDULE

All members are billed according to the same payment schedule, which cannot be personalised.

  • Recurrence: Fortnightly
  • Day: Thursday
  • Time: The direct debit is usually processed between 12:00am to 9:00am

Members can see their Next Payment Date in the Member Web Portal under the Membership Details subheading. This informaion is also available on the Member App in the Membership section.

FEES / TERMS AND CONDITIONS

  • Booking Fees: Booking fees will be charged in arrears alongside the fortnightly membership direct debit. You can read our Fair Booking Policy here
  • Decline Fees: If a payment declines there is an $11.00 per decline, per transaction
  • Terms and Conditions: Please see our Terms and Conditions regarding rates and fees (#39 Payment Terms)

DIRECT DEBIT TROUBLESHOOTING

 

WHY WAS MY DIRECT DEBIT UNSUCCESSFUL?

Elixr Membership direct debit payments can be unsuccessful for a variety of reasons:

  • The account’s daily spending or withdrawal limit has been reached
  • There are insufficient funds in the account at time of billing
  • Money might be showing in the account but unavailable due to a pending hold or recent deposit
  • Your bank account or credit card may have a lock or block, e.g. stolen card or suspected fraud
  • Your credit card number, CVC or expiry date may have been entered incorrectly
  • Your bank details may have been entered incorrectly
  • Your credit card has not been activated yet

WHAT CAN I DO IF MY PAYMENT DECLINES?

If your direct debit has failed, please try the following:

  • Check your account withdrawal limit hasn’t been exceeded
  • Confirm you have enough funds in your account the night before the direct debit
  • Contact your bank and enquire if your card has a lock / block on it
  • Update your details in the Member Web Portal by clicking the Account button and selecting Update Billing Info from the dropdown list.
Bank Details

When providing your bank details, please:

  • Verify your bank account number and BSB number are correct
  • Check your account is an everyday or transaction account
  • Check your account is not a high-interest savings accounts (e.g. savings maximiser, saver account, term deposit, etc.)
Credit Cards

When providing your credit card details, please:

  • Check your card number is correct
  • Check your card expiry date is correct
  • Check that the card hasn’t expired

HELP IS AT HAND

CONTACT US

If you need more help please contact our friendly reception team in club or call 02 8113 8800. If you’d like to be contacted by Elixr staff, please fill in our contact form here.

PAYMENTS IN CLUB

Members can make in‑person payments with our reception team using cash or Visa/Mastercard credit cards. Payments must be made the day prior to the scheduled billing date to prevent a direct debit payment from your billing details.

FREQUENTLY ASKED QUESTIONS

When are my membership fees billed?

All members are billed fortnightly on Thursday’s. The direct debit is usually processed between 12:00am to 9:00am

Can I pay my membership fees in person?

Yes! Members can make in-person payments with our friendly reception with cash, Visa or Mastercard credit cards.

Payments must be made prior to the scheduled debit date to prevent the fee from being taken from your direct debit billing details.

How do I update my billing info?

You can now update your billing information in member Web Portal.

How to update your billing information (Web Portal):
  • Log in to the Member Web Portal (log in here).
  • Click on the Account button.
  • From the dropdown list, click on Update Billing Info.
  • Click the button for Debit Card or Credit Card or Bank Account.
  • Fill in the form and click the green Continue button.
  • Check the box to accept the Terms and Conditions.
  • Click the green Proceed to add payment details button.

How to get to the Web Portal from the GymMaster Member App:

  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Portal from the side menu.

Terms & Conditions are here.

Can I get see a list of my payments?

You can see your Account History and download individual tax invoices and receipts via the GymMaster Member Portal.

How to Download Tax Invoices and Receipts (Web Portal)
  • Log in to the Member Web Portal (log in here).
  • Click on the Account button.
  • Click on Account History from the dropdown list.
    • In the Account History page you can view a list of your charges and payments.
  • Tax Invoice: Click the Print icon on a row without the word “Payment” in the Description.
  • Receipt: Click the Print icon on a row with the word “Payment” in the Description.

If you require a tax invoice covering a date range of payments you can fill in our contact form with the From and To dates you’d like covered.

What happens if my payment declines?

If a payment declines there is an $11.00 per decline.

How do I pay my outstanding charges?

Members can pay their outstanding charges using the GymMaster Member App or Member Portal. Please see FAQ “How do I update my billing info?”, if you need to add new bank or credit card information before making a payment.

How To Pay Outstanding Charges (APP)
  • Open the Member App and Log In.
  • Tap on the Menu button on the top left of the app (three horizontal lines).
  • Tap on Home from the side menu.
  • Tap on the My Account button at the top of the screen.
  • Tap on Outstanding Charges.
  • Tap to tick the boxes next to the outstanding fees.
  • Click on the blue Pay Now button. A new screen will show the total amount you will be charged.
  • Click the green Confirm button to process the payment.*
How To Pay Outstanding charges (Web Portal)
  • Log in to the Member Web Portal (log in here).
  • Under the your name click the blue Purchase button.
  • Click Pay Outstanding Balance from the dropdown list.
  • Click to tick the boxes next to the outstanding fees.
  • Click the green Submit button. A new screen will show the total amount you will be charged.
  • Click the green Confirm button to process the payment.*

You can request to reset your password: Click here

How do I reset my password?

If you’ve forgotten your password you can reset it here.

Please allow 5-10 minutes before trying to sign in with your new password.